Do our phones come with a SIM?
No. All our phones are both SIM free and unlocked, meaning they come without a SIM card, and will work on all networks. All you have to do is pop in your SIM and you're good to go.
Click here for more information.
How do I cancel?
It's free to cancel within the first 30 days of your order. You just need to let us know and send the device back unopened and unused.
If you have used the device or want to cancel after 30 days but before your term ends there will be an Early Termination Charge. Click here for information.
If your term has ended you can cancel for no charge by returning your device.
Can I keep the device after the term has ended?
When you order, you choose a lease term.
Here are your choices at the end of this term.
Apply for a new device of your choice with no upgrade fee. We’ll send it to you and you have 14 days to return the old one.
Hey, if you’re happy with the device you’ve been using, then just carry on paying monthly or pay a one off non-return fee.
If you want to purchase the device, which would enable you to sell it or give it to somebody else, please contact us to discuss.
Hand the device back and sail off into the sunset
Do you do a soft credit check?
We run credit checks on all of our customers, as we need to ensure the monthly payments are affordable and to protect against fraud. If we have to say no this will not affect your credit score. If you are accepted a full search will appear on your credit file.
We believe this is the responsible thing to do for our customers and Raylo.
For further information click here.
What is Raylo insurance?
Protect your tech with one of the best insurance options around. Underwritten by AXA, developed by Raylo for simple, high-quality, low-cost worldwide cover – plus rapid repairs for accidental damage. Click here for further information.