A lot can change in two years. We seamlessly upgrade you to the latest phone every 24 months, so you always have the latest tech and a fresh battery.
Being SIM-only is cheaper. Our phones come SIM-free, so you’re not tied down to any mobile network. Keep your existing SIM or shop around for a great deal. It’s up to you.
Your phone is your most important device, so our monthly payment includes insurance against loss, theft and accidental damage. We even include a premium case and screen protector.
We’ll give you a virtual pay-as-you-go SIM for data roaming outside Europe. It can easily be used alongside your other SIM, so no awkward swaps required.
A premium case and screen protector are included with your phone, so it’s protected from the moment it arrives.
We have UK-based customer support available on webchat, phone or email.
What if I don't want to upgrade after 24 months?
We have designed Raylo so our customers are always on the latest tech with a fresh, reliable battery – we believe it’s important that your device never lets you down so will make it as easy as possible to upgrade. If for any reason you are not ready to hand back your old phone you can keep paying the monthly cost for an additional 12 months, after which we would request you return the phone.
How do I cancel?
Contact our customer service team if you wish to cancel.
You can cancel within the period which ends 14 days after the day on which we accept your order without incurring any charge if you return the iPhone in ‘as new’ condition to us within 14 days.
After this 14 day period, but before the end of your subscription, you must give us a minimum of one month’s notice, you must return the iPhone in good condition to us within 14 days, and you may have to pay us an Early Termination Charge.
Do I own the phone?
Raylo owns the phones which means you make lower monthly payments. Simply return the phone after 24 months when you're ready for a new one. Just like Netflix replaced DVD ownership, Raylo is a smarter new way to pay for your phone.
Do Raylo iPhones come with a SIM?
No, Raylo phones come SIM-free. So you can keep your existing SIM and number or shop around for a new deal.
Are Raylo’s iPhones new?
Yes, all our phones are brand new.
Any more questions?
No problem, check out our help section where you can easily search by question, or contact us on live chat.