Are you a victim of hidden roaming charges? đ¤ˇđźââď¸
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How to avoid hidden roaming charges.
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Thereâs nothing worse than coming back from abroad to find a shock phone bill littered with roaming charges.Â
Weâve all been there, though, and thatâs because EU roaming and international roaming â not to mention travel bolt-ons and international call rates â continue to be a minefield for mobile users.
Admittedly, things have gotten a bit better for consumers than they used to be. Thankfully, the days of monster bills totaling thousands of pounds hitting the headlines are long gone.Â
But, roaming charges still remain, and are still a headache for those of us that travel frequently for work and leisure. In no small part, thatâs because the networks arenât exactly transparent when it comes to their policies on roaming, which often results in unexpected costs.
Today, weâre taking a look at how the networks catch you out when it comes to roaming, what you can do to take back control of your phone finances while abroad, and why the most recent iPhone release could be a godsend for regular travelers.Â
EU Roaming: Why âfair usageâ isnât exactly fairâŚ
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The EU has been making concerted efforts to reduce roaming charges since 2006. And, on June 15th 2017, âroam like at homeâ rules came into force.
Now, what that should mean is that people pay domestic prices for phone calls, SMS and mobile internet, regardless of travelling in the EU. Sounds great, right? Especially for frequent travellers.Â
In reality, though, itâs a bit more complicated. And thatâs because of the networksâ so-called âfair usageâ policies. As USwitch explains:
âFair usage means networks can cap your roaming data allowance below what youâd get at home. The upshot is that you could still rack up high data charges if you exceed the lower limit.â
Sounds confusing? It gets worse. Each network applies a different fair usage policy, and itâs dependent on your data allowance and the plan you signed up for.Â
Say youâre on O2âs âbig bundleâ package at ÂŁ30 a month. In the UK, youâd be entitled to 20GB of data a month. Thanks to âfair usage,â though, that cap goes down to a mere 10GB when youâre in the EU.Â
Threeâs Go Roam fair use policy caps at 12GB and EEâs fair use cap for all their customers is 15GB.Â
Want to find out what your networkâs fair use policy is? The only way to know is to give them a call. And we all know how much fun that isâŚ
Outside of Europe, voicemail is a killer â ď¸
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As Money Saving Expertâs Steve Bridgen reported back in October, some providers charge an eye watering ÂŁ8/MB for data and ÂŁ3/min when you make or receive a call outside of the EU. That in itself is disgustingly high, but itâs not the only thing you have to look out for when using your mobile internationally.
You probably already know that you can be charged, not just for making, but for answering a call when outside of the EU. (Thatâs not the case with texts, though, so getting friends and family to message you while abroad is usually the better option).
What you might not know is that you can be charged when someone leaves you a voicemail message⌠even if you never listen to it! This all depends on what network youâre on and what country youâre in, but in some cases it costs as much as ÂŁ1.20 a minute to receive a voicemail and a further ÂŁ1.20 a minute to listen to it.Â
As Bridgen notes, the only way around this one is to check whether your network charges for the country youâre heading to and, if so, to turn off your voicemail. Itâs annoying, itâs inconvenient, but it could save you a small fortune.Â
There should be a âŹ50 cut off limit on data (but that doesnât mean there always is)
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If youâre using data outside of the EU, thereâs a cap in place thatâs supposed to stop you spending a packet. According to Ofcom guidelines:
ââŚUnless you have opted into a different limit, providers are required to apply a âŹ50 (excluding VAT) cut-off limit on data, regardless of where you travel in the world.
Your provider must send you an alert to your mobile device when you reach 80% and then 100% of the agreed data roaming limit. Operators must stop charging for data at the 100% point, unless you agree to continue to use data.â
Sounds sensible, right? The problem is that if youâve opted out of your networkâs usage caps, this international data roaming limit wonât apply.Â
Not just that, though, if you sign up for a networkâs roaming add-on, then you might also be opted out of that EU âŹ50 cut-off limit. In theory, you could end up getting hit with a shock data bill because you spent extra on a roaming add-on. Once again, if you want to know if youâre opted out-or in of this cut-off-limit, youâll need to call your network.Â
Roaming⌠the Raylo Way đ
Roaming is a pain, but there are ways to lessen the blow. Key is being prepared for roaming before you travel. That means doing your research into the roaming add-ons available to you, working out which countries are-and-arenât bound by EU regulations and figuring out where the free wi-fi spots are at your destination.Â
Then, of course, thereâs the eSIM option. Weâve talked before about the benefits eSIMs bring to frequent travellers, but itâs worth repeating here. Using a device like the iPhone 11 with Raylo allows you to add a roaming eSIM with pay-as-you-go credit AND retain access to your everyday phone number while abroad.Â
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Our partner Truphone has started selling eSIM international data plans that work across 80 countries including in Europe, the Americas and Australasia.Itâs an absolute lifesaver, well worth looking into.Â
The headache of roaming isnât going away any time soon. But, arm yourself with the right information and you can avoid the worst of it.Â