Is a personal guarantee required?
No, personal guarantees are not required when leasing with Raylo.
What businesses can apply?
Sole traders, partnerships, limited liability partnerships (LLPs), and limited companies can apply. Limited companies and LLPs need to have at least 6 months of trading history.
What if my device gets damaged?
If you return the phone to us damaged, we may charge you for the cost of repair as outlined by the Repair Charges set out in your agreement. You can opt for Raylo insurance at checkout which covers you against accidental damage, loss and theft.
Do you run a soft search credit check?
Yes, we run a soft credit check on both the applicant and the business. This check will not affect your credit score.
When does my lease begin and end?
The lease begins when we ship your device and your first payment is due 14 days later. Your lease ends when you return your device, after your chosen lease term.
Can you order more than one device?
Yes, once you've ordered your first device, we’ll pre-approve you to order additional devices, making the process quicker for future purchases.
Can I cancel after my order?
Sure! If you have a change of heart you can cancel and return for free within the first 14 days.
Do I need to worry about wear and tear?
Don’t worry, we offer a fair wear and tear policy. It’s ok to return your device with obvious signs of use such as some deep scratching (2 or fewer deep scratches on front glass that are less than 3cm in length), small dents, discolouration or changes in the paintwork.
What happens when it’s time to upgrade?
At the end of your lease you can simply upgrade for free and return your old device. You have 14 days to transfer your data – plenty of time.
If you don’t wish to upgrade you can:
Do you run a soft search credit check?
Yes – the benefit of a soft search is there's no impact on your credit score. At Raylo, only if we say “Yes” and approve your application will a full credit search be undertaken.
Can I trust Raylo?
Of course! We're rated 4.5 on Trustpilot. We’re also partners of Natwest and Telefonica – you’re in safe hands.
Can I install my own Mobile Device Management (MDM)?
Yes, the devices come without any MDM software, so you’re free to install your own solution.
Do you provide a VAT invoice?
Yes, we’ll provide a consolidated VAT invoice for your records.
What if the device gets damaged?
If your device has fair wear and tear, there will be no charges when returning it. For significant damage, you may be charged for repairs. You can choose to add Raylo insurance at checkout, which covers accidental damage, loss, and theft.
Do you pre-install software?
Our devices come with the manufacturer’s software only, and no additional software is pre-installed. You’re free to install the applications you need.
Is it SIM-free?
All mobile devices are SIM-free, so you can use any SIM card of your choice.