Do I need a warranty on a used mobile phone?

Read the full guide below or click "Get Started" to explore Raylo's range of iPhones (they all include a 24 month warranty)

The GuardianTechCrunch
Dec 8, 2023

One of the safety nets of leasing a phone with Raylo is the 24 month warranty that’s included. So what’s the deal with used phone warranties? We delve into all the helpful benefits right here.


Do all new phones come with a warranty?

Brand new phones usually include a warranty but used or refurbished phones don’t always include a warranty.

Do all used phones come with a warranty?

Absolutely not, and this is why it’s worth doing your research to make sure you’re buying a used phone the smart way. Our guide to a safe used mobile phone purchase is a great place to start and touches on the importance of used phone warranty, but let us break it down for you here also.

Depending on where you buy your used phone from, you may or may not be covered. If you buy a second hand phone from a private seller or dealer, a used phone warranty will unlikely be a part of your purchase and you’ll usually get the phone in its second hand condition, warts and all. Whereas if you choose a refurbished phone, you’re not only getting a used phone that has been restored to top working condition, it should also come with a used phone warranty, too.

All Raylo Certified Refurbished phones come with a used phone warranty of 24 months so you don’t need to worry about paying extra for a warranty or adding it on. That’s just one of the ways you can ensure you’re getting your hands on a great phone – not to mention that each of our refurbished smartphones undergoes a 70 point check before we ship them and comes with brand new iPhone accessories, and prices start at a very healthy £14.99 for the refurbished iPhone XR

Should you get a used phone with a warranty?

In short: yes. Used phones can be sold without a warranty so for added peace of mind, it’s important to get a used phone with a warranty included. The benefits of a warranty for used phones include: essentially you’re covering yourself for any defects that might crop up with the phone which is particularly important as you likely don’t know the phone’s history.


What is covered by a Raylo warranty?

Every Raylo phone comes with a Raylo warranty during your 12 or 24 month term. If your phone fails (unless it is damaged by you, another person or by accident) to meet our standards during that period, we’ll arrange for the phone to be repaired or replaced at no additional cost.

What is covered?

- Technical defects

- Faults caused by improper workmanship or materials

What is not covered?

- Accidental damage

- Damage to screens or other cosmetic damage

- Liquid damage

- Issues caused by third party software

- Any components added since the device was originally sent to you