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Dreaming of a greener Christmas

Every year millions of perfectly good pieces of tech end up languishing in landfills or dumped in drawers. Not with Raylo. This Christmas you can lease your favourite tech and give back to the planet.

When the time comes for a free upgrade, we swap you to the latest model and refurbish your old phone for another customer.

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FAQS

Do I need to worry about wear and tear?

Don’t worry, we offer a fair wear and tear policy. It’s ok to return your device with obvious signs of use such as some deep scratching (2 or fewer deep scratches on front glass that are less than 3cm in length), small dents, discolouration or changes in the paintwork.

What if my device gets damaged?

If you return the phone to us damaged, we may charge you for the cost of repair as outlined by the Repair Charges set out in your agreement. You can opt for Raylo insurance at checkout which covers you against accidental damage, loss and theft.


When does my lease begin and end?

The lease begins when we ship your device and your first payment is due 14 days later. Your lease ends when you return your device, after your chosen lease term.


Can I cancel after my order?

Sure! If you have a change of heart you can cancel and return for free within the first 30 days.


What happens when it’s time to upgrade?

At the end of your lease you can simply upgrade for free and return your old device. You have 14 days to transfer your data – plenty of time.

If you don’t wish to upgrade you can:

  • Keep the device and continue paying monthly
  • Cancel your lease and return your device to Raylo. If you’re unable to return your device you’ll need to pay a fair fee

Do you run a soft search credit check?

Yes – the benefit of a soft search is there's no impact on your credit score. At Raylo, only if we say “Yes” and approve your application will a full credit search be undertaken.

Can I trust Raylo?

Of course! We're rated 4.5 on Trustpilot. We’re also partners of Natwest and Telefonica – you’re in safe hands.