Don’t worry, we offer a fair wear and tear policy. It’s ok to return your device with obvious signs of use such as some deep scratching (2 or fewer deep scratches on front glass that are less than 3cm in length), small dents, discoloration or changes in the paintwork.

If you return the phone to us damaged, we may charge you for the cost of repair as outlined by the Repair Charges set out in your agreement. You can opt for Raylo insurance at checkout which covers you against accidental damage, loss and theft.

The subscription begins when your order is confirmed and your first payment is due 14 days later. Your subscription ends when you return your device, after your chosen subscription term.

Sure! If you have a change of heart you can cancel and return for free within the first 14 days.

At the end of your subscription you can simply upgrade for free and return your old device. You have 14 days to transfer your data – plenty of time.

Yes, at Raylo we only soft credit check when you sign up. The benefit of a soft credit check is there’s no impact on your credit rating by applying.

Of course! We’re rated 4.5 on Trustpilot. We’re also partners of Natwest and Telefonica – you’re in safe hands.